Common Questions About Auto Body & Collision Repair
We know dealing with vehicle damage can feel overwhelming. Below are answers to some of the most common questions we receive from drivers throughout Richmond Hill, Queens, and NYC. If you don’t see your question here, feel free to call us — we’re always happy to help.
1. How long will my repair take?
Repair timelines depend on the extent of the damage, parts availability, and whether an insurance claim is involved. After inspecting your vehicle, we’ll provide a clear timeline and keep you updated throughout the repair process.
2. Do you provide same-day estimates?
Yes. We offer same-day estimates whenever possible. You can call one of our locations or request an estimate online to get started.
3. Do you work with insurance companies?
Yes. We work directly with most major insurance providers and assist with the entire claim process. We communicate with the insurance company while keeping you informed every step of the way.
4. Can I choose Golden Auto even if my insurance recommends another shop?
Absolutely. You have the right to choose your repair facility. Insurance companies cannot require you to use a specific shop.
5. Do you accept cash repairs?
Yes. We handle both insurance and cash repairs with the same level of care, transparency, and quality workmanship.
6. Do you use OEM or aftermarket parts?
Whenever possible and appropriate, we use OEM (Original Equipment Manufacturer) parts, especially for structural, safety, and luxury vehicle repairs. We’ll always explain your options clearly before work begins.
7. Are luxury and European vehicles repaired differently?
Yes. Luxury and European vehicles often require specialized tools, training, and alignment procedures. Our technicians follow OEM-certified repair standards and have experience working with BMW and other European vehicles.
8. Is there a warranty on your repairs?
Yes. We stand behind our work and offer warranties on our repairs. Details vary by service, and we’re happy to explain coverage during your estimate.
9. Do you offer pick-up and drop-off services?
Yes. Pick-up and drop-off services are available to make the repair process more convenient. Ask our team for details when scheduling your appointment.
10. What should I bring for an insurance repair?
If available, please bring:
- Insurance information
- Vehicle registration
- Claim number (if assigned)
- Photos of the damage
11. What areas do you serve?
We serve drivers throughout Richmond Hill, Queens, Brooklyn, the Bronx, and Long Island from our two Richmond Hill locations.